Hiring a new cleaning company for your business can be very stressful. You want a cleaning business that is reputable, trustworthy, and, ultimately, someone who does a great job keeping your facility clean! With thousands of cleaning companies across Maryland, the question becomes, "How do I select the right cleaning company?".
Here are some questions YOU should consider when hiring a cleaning service provider:
How many years of experience does the cleaning company have?
New cleaning businesses are established almost every day. However, hiring just anyone could be costly and even dangerous to your business. Inexperienced cleaners typically lack the proper knowledge for cleaning and tend to deliver poor-quality service. New cleaners also accidentally damage property like tile floors, carpets, and, commonly, stainless steel.
Is the cleaning company a franchise or privately owned?
Franchises: Larger cleaning companies with thousands of locations are typically franchises. This means you're buying into a well-known name. However, the actual people cleaning (the franchisee) are usually forced to take low-paying cleaning work by the franchise. This causes most franchisees to become frustrated and feel more like glorified employees instead of business owners. Due to these factors, the franchisee (owner/cleaner) will usually fall short of delivering their customers quality cleaning services. Unhappy franchise owners usually correlate to customers becoming dissatisfied with the services they receive.
Privately Owned: A privately owned cleaning business is where a business owner(s) starts their company from the ground up. These passionate entrepreneurs genuinely care about their customer relationships and delivering exceptional services. The company can choose its clients and agree to a fair price where they're happy. This freedom allows the cleaning company and the customer to be mutually satisfied with their relationship and terms of service.
Is the cleaning company licensed, insured, and bonded?
Make sure the cleaning company you hire is appropriately licensed. Maryland commercial cleaning is taxed. If they do not collect Maryland sales tax, that's a red flag they may not be licensed. To know if the cleaning company is insured and bonded, you can ask to see their Certificate of Insurance (COI) and bonding. As a customer, please be careful when hiring a cleaning company by ensuring they are appropriately licensed, insured, and bonded.
CleanPro 360 is a privately owned cleaning service business serving Maryland since 2008! We specialize in all commercial cleaning services which enhance cleanliness and facility maintenance and promote a healthier workplace environment.